September 18, 2020

Loan Officer, C-Suite, Operations, Origination

Meet the Faces of Title

The Radian Title Services sales leaders share their insights on changes impacting the title industry.

Grant Brittain


Grant Brittain

Senior Vice President, Title Sales

Grant likens his 17-year career in the title industry to a sport—he is driven by a competitive spirit that gives him energy and enthusiasm on the field every day. Starting as a regional title sales rep in San Diego, he tested new tactics and developed winning strategies that eventually led him to his new role at Radian, which he started in July 2020.



What opportunities attracted you to Radian?

Grant: The One Radian business model is a huge opportunity. When we come to the table with an all-encompassing integrated solution that includes title, mortgage insurance, valuations, mortgage risk services, and asset management, we can serve many functions for our clients. I was drawn to that, and to the One Radian culture behind it. When I was first introduced to Radian, I immediately got the impression this was a unique place to work, full of big ideas and energy. 

How have you seen the title space evolve over your career?

Grant: Technology has been the biggest driver of change throughout my 17 years in the industry. I started with a flip phone and no caller-ID. Now we are shifting to paperless, digital transactions. Another big change is the culture shift. Entertaining clients used to be a larger component of title sales. Now, with advances in technology and new approaches to how title is marketed and delivered, there is a focus on bringing value and efficiencies like marketing support and leads, technology integrations, automation, and cost savings. Our relationships with clients are more deeply rooted in what we can offer as a partner.

Shawn Murphy



Shawn Murphy

Senior Vice President, Title New Business Development

Shawn comes from an operations background at his family-owned title company, ValuAmerica, which Radian acquired in 2015. His 15 years of experience in compliance, operations, and sales management roles gives him a broad set of subject-matter expertise that he now uses to help clients integrate their title operations with Radian.  



What makes Radian Title Services different?

Shawn: We are not like any other title company. We have the entrepreneurial spirit and customer-centric attitude of a small title agency, with the financial stability and resources of the Radian enterprise. Not to mention, the way we have designed our title services offering is unique — allowing us to customize our value proposition for our lender customers to become a trusted partner and helping them achieve their strategic objectives. 

How did Radian Title Services react to the COVID-19 pandemic?

Shawn: We quickly adjusted to a work from home environment and stood up closing solutions to comply with social distancing mandates.  Additionally, we were able to accelerate the adoption of eClosing solutions, which our industry has struggled with for years. One of the key benefits we have learned from shifting to a virtual environment is we now have access to a national talent pool, assisting with our business continuity program and capacity models. 

Jeff Petrocci



Jeffrey Petrocci

Vice President, Title Sales

Jeff’s 30 years in the lending space includes roles in correspondent lending, retail, mortgage insurance, valuations, and title. His well-rounded expertise and understanding of the business make him a helpful problem-solving resource for clients.



What are the key challenges for title clients right now?

Jeff: The COVID-19 pandemic has created obstacles for everyone, and meanwhile loan volume has been off the charts. Many of our clients have been challenged with limited capacity on the operations side, with the added challenge of abruptly shifting their workforce to a virtual environment. Phone systems, equipment, and communication all had to be reconfigured. We were very fortunate that Radian had a strong virtual infrastructure in place that allowed us to adapt rapidly. Our operations team staffed-up with high quality talent very quickly to meet demand.

What is the importance of the customer experience?

Jeff: The customer experience is what drives continuous business to us and cements our relationship with our clients. We are always focused on the customer experience—not just for our clients but also for their borrowers. When we interact with the borrower, Radian serves as an extension of our lender clients, so it is imperative we represent them well. We have made significant strides to improve the closing process by eliminating challenges and increasing the efficiency of communications.

Go Back

Card image cap

Preparing for an Influx of REO Volume

Now is a critical moment to prepare for the anticipated wave of foreclosures coming and ensure you have the people, processes, and technology ready to meet the challenge ahead.

Card image cap

Meet the Faces of Valuations

Radian’s Valuations team shares their insights on changes impacting the real estate industry.

Card image cap

Case Study: E-Closing & Remote Online Notarization (RON)

The need for lenders and borrowers to conduct loan transactions safely during the COVID-19 pandemic has accelerated the need for low-contact and no-contact closings. Learn how Radian facilitated innovative remote closing services for one of the largest commercial banks in the U.S.

Card image cap

Mortgage Disruption Outlook

Key takeaways from the HW Spring Summit 2021 Mortgage Disruption Outlook panel.

Card image cap

Radian Technology in Action

Amid a global pandemic that has accelerated the demand and need for digital products and services, we are at the forefront, delivering new and better ways to manage credit risk and execute real estate transactions.

Card image cap

The Changing Role of HR: Leading People into the Unchartered Future

Mary Dickerson shares her key priorities as Radian’s new Chief People Officer and how the role of HR professionals has changed over time.

Card image cap

Podcast: 2020 Home Prices Year-in-Review

Dive deeper into 2020 real estate market trends with a year-in-review of data from the Radian HPI.

Card image cap

Working in 2021: Mortgage Lenders Speak Out

Radian polled executives and senior leaders within mortgage companies to share their evolving action plans, implemented responses, and their future plans for work environments.

Card image cap

Meet the Faces of Title: Part 2

Meet additional members of the Radian Title Services sales and operations teams.

Card image cap

Are You Ready for URLA Updates?

According to the GSEs, the new Uniform Residential Loan Application (URLA) is designed to enhance data quality, improve consistency and clarity, and strengthen the entire application process.